Baby Mall Online is committed to making sure our guests are completely satisfied with their purchase. We have a simple return policy to make your shopping experience convenient and comfortable. If you are not satisfied with your purchase, you may return it within 30 days of your order date with your original packing slip.
We are not able to accept blind returns. Please contact our Guest Service department before mailing your returns. Guests can request additional information for returns by e-mailing email@example.com. Below are our guidelines for all returns:
1. Baby Mall Online can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.
2. All unused, unopened merchandise in original packaging returned within 30 days of receipt with a valid RAN will be credited 100% of purchase price excluding shipping and handling charges. You will be responsible for all return shipping fees and we will not reimburse for original shipping, duties or taxes.
3. Any product with a quality defect or incorrect merchandise can be returned for a full refund. Please contact us within 1 week or receipt of your order to resolve the issue.
4. All closeout or seasonal merchandise is final sale and is not returnable.
5. All returns made outside of the 30 day policy without authorization may be charged up to a 25% restocking fee. It is the discretion of our returns department.
6. Items returned that are washed, worn, torn, dirty or outside the original packaging will be up to the discretion of our returns department. We may not be able to process an exchange or refund for returned goods or guest may be charged up to a 25% restocking fee.
All returns must be sent via a trackable carrier (USPS, UPS or Fedex) to the below address:
Baby Mall Online
30 Firemens Way,
Poughkeepsie, NY 12603
In your return, please make sure to include a copy of your packing slip. If you do not have a copy of your packing slip, please include the order number, or a legible telephone number and/or email address at which we can reach you in case we have any additional questions.
Please make sure you have your tracking number available before calling or checking on the status of your return. All returns are processed within two days of arrival at our facilities.
All credits will be refunded to the credit card used at the time of processing your return. Please allow 5-7 days after receipt and inspection of the returned items for proper credit, as it will take time before the refund appears on your card. Baby Mall Online reserves the right to refuse any returns upon final review if all above guidelines have not been met.
If you would like to return your international order by mail, please contact our Guest Service department at firstname.lastname@example.org. They will issue you a Return Authorization and give you further instructions.
You will be responsible for all return shipping fees. We will not reimburse for original shipping, duties or taxes. Note that returns will be credited in the same currency and same at the same exchange rate you as your original order.